Serving Tulsa Metro Area, Broken Arrow, Bixby, Jenks, Owasso & nearby
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Privacy Policy

Elite Service (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. This policy applies to eliteser.com and to the services we provide.

Who we are

Our website address is: eliteser.com . Elite Service provides HVAC installation, repair, and maintenance services. If you have questions about this policy, you can reach us at:

  • Phone: (918) 610-7300
  • Email: office@eliteser.com
  • Mailing address: 4515 S 102nd E Ave, Tulsa, OK 74146, United States

Information we collect

We collect information in the following ways:

  • Information you provide directly. When you request a quote, schedule service, contact us through a form, chat with us online, or call our office, we may collect your name, phone number, email address, service address, and details about the service you’re requesting.
  • Information collected automatically. Like most websites, we automatically collect certain data when you visit, including your IP address, browser type, device type, pages visited, and how you arrived at our site.
  • Call recording and tracking. We may use call tracking numbers and record phone calls for quality assurance and training purposes. Where required by law, we will notify you that a call may be recorded.
  • Text messages (SMS). If you provide your mobile number and opt in, we may send you appointment confirmations, reminders, or service updates by text message. Message and data rates may apply, and you can opt out at any time by replying “STOP.”

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (a “hash”) may be shared with the Gravatar service to check whether you’re using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After your comment is approved, your profile picture is visible to the public alongside your comment.

Media

If you upload images to the website (for example, as part of a comment or review), avoid uploading images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images.

Cookies and tracking technologies

If you leave a comment, you may opt in to saving your name, email address, and website in a cookie for your convenience on future visits. These cookies last one year.

If you visit our login page, we set a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we also set cookies to save your login information and screen display choices. Login cookies last two days, and screen option cookies last a year. If you select “Remember Me,” your login persists for two weeks. Logging out removes your login cookies.

We also use cookies and similar technologies from third-party tools to understand site traffic and measure the effectiveness of our marketing, including:

  • Google Analytics — to understand how visitors use our site.
  • Google Ads / Meta Ads conversion tracking — to measure the performance of our advertising.
  • Call tracking software — to attribute phone calls to specific marketing campaigns.

You can control cookies through your browser settings. Disabling cookies may affect how parts of the site function.

Embedded content from other websites

Pages on this site may include embedded content (for example, videos, reviews, or maps). Embedded content behaves exactly as if you had visited the other website directly.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content — including tracking your activity if you have an account and are logged in to that website.

Who we share your information with

We do not sell your personal information. We may share information with:

  • Service providers who help us operate our business, such as our scheduling/CRM software, call tracking provider, email and SMS platform, and website host.
  • Technicians and staff who need your information to complete a scheduled service.
  • Analytics and advertising partners (e.g., Google), to help us measure and improve our marketing.
  • Legal or safety purposes, if required by law, subpoena, or to protect the rights and safety of our customers or business.

If you request a password reset for a website account, your IP address will be included in the reset email.

How long we retain your data

Comments and their metadata are retained indefinitely so we can recognize and approve follow-up comments automatically rather than holding them in moderation.

Customer and service records (such as quote requests, service history, and contact information) are retained for as long as needed to provide our services, comply with legal and warranty obligations, and for legitimate business purposes such as future service reminders.

If you register an account on our site, we store the information in your profile. You can see, edit, or delete that information at any time (except your username). Website administrators can also see and edit that information.

Your rights and choices

Depending on where you live, you may have the right to:

  • Request a copy of the personal data we hold about you.
  • Request correction or deletion of your personal data (subject to what we’re legally required to retain).
  • Opt out of marketing emails at any time by clicking “unsubscribe” in any email we send.
  • Opt out of marketing text messages at any time by replying “STOP.”
  • Ask us not to sell or share your personal information — we do not sell personal information.

To exercise any of these rights, contact us using the information at the top of this page. If you have an account or have left comments on this site, you can also request an exported file of your personal data or ask us to erase it, excluding data we’re required to keep for administrative, legal, or security purposes.

California residents: [Add details here if you meet CCPA/CPRA thresholds — e.g., “You have the right to know, delete, and opt out of the sale/sharing of personal information under the California Consumer Privacy Act. To submit a request, contact us at (918) 610-7300 or office@eliteser.com.”

Children’s privacy

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children.

Data security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Where your data is sent

Visitor comments may be checked through an automated spam detection service. Other data may be processed by the third-party service providers listed above (analytics, CRM, call tracking, email/SMS platforms), some of which may be located outside your country of residence.

Changes to this policy

We may update this Privacy Policy from time to time. The date below reflects the most recent revision. We encourage you to review this page periodically.

Last updated: 2nd September 2026